Leonardo Hotel Newcastle, Newcastle upon Tyne

The hotel is conveniently located just behind the train station, making it very central and accessible. The rooms are well-equipped with quality beds, but some experienced issues with the toilet not flushing properly. The service, especially at breakfast, was lacking courtesy from one particular receptionist named Paul. Despite these setbacks, the dining options were disappointing with limited choices, although cold meats were available. On a positive note, the hotel is near bars and restaurants, offering a vibrant atmosphere. Pricing was considered reasonable, but some felt areas of the room could have been cleaner upon arrival.

The hotel has a fantastic location very close to the city center, making it convenient for exploring the area. The rooms are in good condition with a decent Wi-Fi connection, but some cleanliness issues were noted. The service was accommodating and understanding, ensuring a pleasant stay. However, the lack of customer service skills in some staff members was a drawback. The dining experience, while not included in the rate, offered good food. The facilities were satisfactory overall, catering to basic needs.

The hotel is ideally situated just behind the train station, offering a convenient location. The rooms were comfortable, but the bathroom could have been cleaner. The staff's service was impeccable, especially on the reception desk. However, some aspects of customer service were lacking. Dining options were varied, but some items were not available. The facilities were decent overall.

I stayed at the hotel and found it to be a mixed experience. The rooms were comfortable, but the cleanliness left much to be desired. The service was a bit of a mixed bag with friendly staff at reception but rude during breakfast. The location was convenient, but the dining options were somewhat limited. The facilities were average, not exceptional.

I had a mixed experience at this hotel. The location was fantastic, close to the city center, but the room's toilet issue was a nightmare. The service was a hit or miss, with some staff showing amazing customer service but others lacking in hospitality.

The hotel is in a convenient location, just a 15-minute walk from St James' Park, and the staff provides amazing service. The rooms are comfortable and include a bath, but the hand basin lacked heating. The value for money is reasonable, considering the amenities provided.

The hotel was centrally located, close to the city center and St James' Park, making it convenient for exploring the area. The service was exceptional with attentive staff who went above and beyond to assist us. However, the dining experience was lacking as it did not include all items in the rate. The rooms were unique with plenty of mirrors, but the camp bed and lack of heating or hot water in the hand basin were drawbacks.

The hotel has a great location, situated very close to the city center and just a 15-minute walk from St James' Park. The rooms have stained, worn carpets but offer plenty of mirrors. The service is mixed, with a very rude receptionist at breakfast but excellent service from a receptionist named Paul. The dining options are disappointing as there are no gluten-free choices available. Overall, the hotel is convenient for exploring the city but lacks some key amenities.

I had a wonderful stay at this hotel! The rooms were clean and comfy with all the necessary extras in place. The shower was great, and the full cooked breakfast was just what I needed. The service was top-notch from check-in to check-out, with another helpful receptionist making my stay even better. The location was ideal, near the train station, making it easy for me to explore the city. The dining experience included succulent steaks and was overall satisfying. The facilities were great, adding to my overall enjoyment.

The hotel offers a great view over Newcastle, with decent wifi connection. The rooms are well-equipped with all the necessary extras but had a window stuck in an open position, which was a minor inconvenience. The service was top-notch, especially on the reception desk where they bent over backwards to fulfill our requests. The location is ideal, just a 15-minute walk from St James' Park. The dining experience could have been better with more gluten-free options. Overall, it's a comfortable stay with a friendly staff and a convenient location.